It’s Victor Meldrew time again. Evesham Technology this time.
Two weeks ago I ordered a computer from Evesham Technology. I called them last week to find out when it was coming. They said Friday so I stayed in all day. Of course, it didn’t come. I have called them four times since then. Every time I called they said ‘I’ll find out what’s happening and call you back.’ Needless to say, they didn’t. I cancelled the order this afternoon.
Anyhow, the most annoying part – and this happens every time you call anyone – is when they say “Who did you speak to last time?” Why do I have to keep records? You’ve got the computers and the CRM system and you get paid to sell me stuff. Actually, why do I have to call you twice?
Amazon can get this stuff right every time for a £5 CD. Why is buying a £1,000 computer so difficult.
Well, anyhow, ranting over. I have to find someone else to sell me a new media centre PC. Any suggestions?
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{ 4 comments… read them below or add one }
I’d be done with it, go for a Mac and buy direct from Apple. I have ordered from them a number of times and they are quality suppliers in terms of automated communications.
That said, I’ve never had a problem and had to try to speak to someone, that could be a whole different experience?
I’d be done with it, go for a Mac and buy direct from Apple. I have ordered from them a number of times and they are quality suppliers in terms of automated communications.
That said, I’ve never had a problem and had to try to speak to someone, that could be a whole different experience?
Thanks for sharing your experience.
“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work – he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”
– Mahatma Gandhi
It’s not just Evesham though is it? Almost every company we deal with that has to visit our homes seems unable to home in on a specific delivery time. Order a new fridge and you’re expected to wait expectantly by the door from 8am to 6pm. Book a gas engineer for a non-emergency and they’ll be there “between 9 and 9″. The only people who seem to be able to cope are Tesco deliveries who offer a two-hour slot.
A couple of years ago, I sat in on a presentation from a software company in Cambridge that was developing a management system to allow them to solve the travelling salesman problem with hour on hour accuracy. I’ve not heard anything of it since, and those delivery people, couriers, and callers continue to turn up as and when.
At this very moment, I’m awaiting a wine delivery, by the end of a day of waiting in, I can tell you I’ll need it.
db