Email

Lessons in customer service: email vs. phone response times

by Matthew Stibbe on January 26, 2010

Isn’t it the most annoying thing. You go to a shop to buy something and when you get there, the assistant is on the phone. With someone who was too lazy to leave the house. You’re left kicking your heels. From the shop’s perspective, it’s a perverse incentive for uneconomic behaviour. It’s the same with [...]

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Recommended links 24 April 2009

by Matthew Stibbe on April 24, 2009

Email Etiquette 101. How to use BCC so you don’t send everyone’s email address to everyone else. Great video on YouTube that shows how to do it in different email programs. Internet safety 101. The Get Safe Online blog has some great videos that teach the basics of internet safety – how to avoid rip-offs, [...]

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