Comments on: Stupid job titles correlate to lousy customer service http://www.badlanguage.net/stupid-job-titles-correlate-to-lousy-customer-service How to communicate Sun, 06 Jul 2008 11:04:11 +0000 http://wordpress.org/?v=2.5.1 By: Ray Ward http://www.badlanguage.net/stupid-job-titles-correlate-to-lousy-customer-service#comment-173285 Ray Ward Sat, 07 Jul 2007 14:29:08 +0000 http://www.badlanguage.net/?p=472#comment-173285 At my church, those who used to be called "ushers" are now called "hospitality ministers." I supposed Edgar Allan Poe could have called one of his stores, "Fall of the House of the Hospitality Minister." At my church, those who used to be called “ushers” are now called “hospitality ministers.” I supposed Edgar Allan Poe could have called one of his stores, “Fall of the House of the Hospitality Minister.”

]]> By: Bad Language / Is it a bird, is it a plane, is it a "Flight service professional"? http://www.badlanguage.net/stupid-job-titles-correlate-to-lousy-customer-service#comment-173190 Bad Language / Is it a bird, is it a plane, is it a "Flight service professional"? Sat, 07 Jul 2007 11:07:54 +0000 http://www.badlanguage.net/?p=472#comment-173190 [...] this is the latest in a long line of title abuses. See Stupid job titles correlate to lousy customer service.  (See this for more creative job titles. And for more about naming aeroplanes, Why are plane [...] [...] this is the latest in a long line of title abuses. See Stupid job titles correlate to lousy customer service.  (See this for more creative job titles. And for more about naming aeroplanes, Why are plane [...]

]]> By: Get Safe Online (The Blog) / Is it a bird, is it a plane, is it a "Flight service professional"? http://www.badlanguage.net/stupid-job-titles-correlate-to-lousy-customer-service#comment-173186 Get Safe Online (The Blog) / Is it a bird, is it a plane, is it a "Flight service professional"? Sat, 07 Jul 2007 11:02:01 +0000 http://www.badlanguage.net/?p=472#comment-173186 [...] this is the latest in a long line of title abuses. See Stupid job titles correlate to lousy customer service.  (See this for more creative job titles. And for more about naming aeroplanes, Why are plane [...] [...] this is the latest in a long line of title abuses. See Stupid job titles correlate to lousy customer service.  (See this for more creative job titles. And for more about naming aeroplanes, Why are plane [...]

]]> By: Dani http://www.badlanguage.net/stupid-job-titles-correlate-to-lousy-customer-service#comment-172793 Dani Fri, 06 Jul 2007 22:26:53 +0000 http://www.badlanguage.net/?p=472#comment-172793 My current employer for seems to be having a love affair with the term "analyst". We have Help Desk Analysts answering our IT&S Support Line. If computer problems are involved, I'd much rather speak with a Support Technician or a Solutions Provider than with someone who sounds as if they are evaluating the statistical efficacy of our call center. My current title is "Client Services Analyst". Nobody, including the people I have supported for years, understand what it means. If I can, I'll normally say that I'm a member of the Client Services team. It comes off as confusing on my resume as well, because my job duties are primarily that of supervisor and administrative coordinator. My current employer for seems to be having a love affair with the term “analyst”.

We have Help Desk Analysts answering our IT&S Support Line. If computer problems are involved, I’d much rather speak with a Support Technician or a Solutions Provider than with someone who sounds as if they are evaluating the statistical efficacy of our call center.

My current title is “Client Services Analyst”. Nobody, including the people I have supported for years, understand what it means. If I can, I’ll normally say that I’m a member of the Client Services team. It comes off as confusing on my resume as well, because my job duties are primarily that of supervisor and administrative coordinator.

]]> By: Bad Language / Customer Service Representative 2.0 http://www.badlanguage.net/stupid-job-titles-correlate-to-lousy-customer-service#comment-169196 Bad Language / Customer Service Representative 2.0 Sun, 01 Jul 2007 11:37:25 +0000 http://www.badlanguage.net/?p=472#comment-169196 [...] a comment to my earlier post about silly job titles (specifically ‘customer service representative’) asking me what job titles I would use [...] [...] a comment to my earlier post about silly job titles (specifically ‘customer service representative’) asking me what job titles I would use [...]

]]> By: Phil http://www.badlanguage.net/stupid-job-titles-correlate-to-lousy-customer-service#comment-167592 Phil Thu, 28 Jun 2007 21:26:00 +0000 http://www.badlanguage.net/?p=472#comment-167592 They should call them "customer servants" and watch how many CSR's quit, how many get treated worse than they are currently by customers, and how many actually start serving the customers. What should we call them anyway? They should call them “customer servants” and watch how many CSR’s quit, how many get treated worse than they are currently by customers, and how many actually start serving the customers.

What should we call them anyway?

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