Stupid job titles correlate to lousy customer service
A reader sent me this classic: Apparel Flow Replenishment. In other words ‘restocking’. Similarly, I’ve always thought that Customer Service Representative is about two and a half words too long. And how do you ‘represent’ customer service? Also, have you noticed that companies with ‘CSRs’ usually have lousy customer service. As in Guy Kawasaki’s experience with AT&T or my experience with McAfee.
Phil wrote:
They should call them “customer servants” and watch how many CSR’s quit, how many get treated worse than they are currently by customers, and how many actually start serving the customers.
What should we call them anyway?
Posted on 28-Jun-07 at 9:26 pm | Permalink
Bad Language / Customer Service Representative 2.0 wrote:
[...] a comment to my earlier post about silly job titles (specifically ‘customer service representative’) asking me what job titles I would use [...]
Posted on 01-Jul-07 at 11:37 am | Permalink
Dani wrote:
My current employer for seems to be having a love affair with the term “analyst”.
We have Help Desk Analysts answering our IT&S Support Line. If computer problems are involved, I’d much rather speak with a Support Technician or a Solutions Provider than with someone who sounds as if they are evaluating the statistical efficacy of our call center.
My current title is “Client Services Analyst”. Nobody, including the people I have supported for years, understand what it means. If I can, I’ll normally say that I’m a member of the Client Services team. It comes off as confusing on my resume as well, because my job duties are primarily that of supervisor and administrative coordinator.
Posted on 06-Jul-07 at 10:26 pm | Permalink
Get Safe Online (The Blog) / Is it a bird, is it a plane, is it a "Flight service professional"? wrote:
[...] this is the latest in a long line of title abuses. See Stupid job titles correlate to lousy customer service. (See this for more creative job titles. And for more about naming aeroplanes, Why are plane [...]
Posted on 07-Jul-07 at 11:02 am | Permalink
Bad Language / Is it a bird, is it a plane, is it a "Flight service professional"? wrote:
[...] this is the latest in a long line of title abuses. See Stupid job titles correlate to lousy customer service. (See this for more creative job titles. And for more about naming aeroplanes, Why are plane [...]
Posted on 07-Jul-07 at 11:07 am | Permalink
Ray Ward wrote:
At my church, those who used to be called “ushers” are now called “hospitality ministers.” I supposed Edgar Allan Poe could have called one of his stores, “Fall of the House of the Hospitality Minister.”
Posted on 07-Jul-07 at 2:29 pm | Permalink