Comments on: McAfee rip-off and so-called ‘customer service’ http://www.badlanguage.net/mcafee-rip-off How to communicate Wed, 20 Aug 2008 07:58:37 +0000 http://wordpress.org/?v=2.6 By: Dave http://www.badlanguage.net/mcafee-rip-off#comment-442013 Dave Wed, 30 Jul 2008 16:33:00 +0000 http://www.badlanguage.net/?p=371#comment-442013 Yep, Dig this: I get a an offer for a years subription at 33% off. Yea right I bought it for 34.99 and they charged my CC 72 bucks! Called some foreign guy they refunded that and agreed to honor 34.99 for the subsciption, checked CC today the charge was almost 73.00 Dont do it, these guys are crooks wouldnt be soooo bad but they did the same thing last year, live and learn at YOUR expense! Thanks 4 nothing Mcafee! Yep, Dig this:
I get a an offer for a years subription at 33% off. Yea right I bought it for 34.99 and they charged my CC 72 bucks!
Called some foreign guy they refunded that and agreed to honor 34.99 for the subsciption, checked CC today the charge was almost 73.00
Dont do it, these guys are crooks wouldnt be soooo bad but they did the same thing last year, live and learn at YOUR expense! Thanks 4 nothing Mcafee!

]]> By: Robert Stever http://www.badlanguage.net/mcafee-rip-off#comment-332535 Robert Stever Thu, 20 Dec 2007 20:18:36 +0000 http://www.badlanguage.net/?p=371#comment-332535 ((Theresa wrote: YES! I thought it was just me….McAfee is a big rip-off! It should not be rocket science to fix their worthless non-working programs. The box is also false advertising—”Real People. Real Help. For Free.” Only if you can find the # to call after your computer has totally been shut down by their program immediately after install…..DUH…How can a person use the “free” tech support when your computer is now frozen? Customer service recommends the website or using their pay techical support. Why would I pay to fix THEIR issues that THEY created?? Talk about job security!! & to think our government trusts these people…because that is what they use as a anti-virus program. I told customer service to take a hike, and that I would not be spending 39.99 MORE for their worthless product. It would really be nice to just boycott both the large internet security co’s. The computer and PC Magazines should not be so ready to endorse these products or the companies and have their icons placed onto the packaging to help boost the sales of these products.)) I work for the US Government, we don't use any ant virus programs. None of them are secure. Instead we have a 2048bit encrypted router that only sends (cannot receive on most machines). We have 200+ PC's where I work and only 1 PC can actually receive data. So before a web page is loaded it must pass through someone with physical hands and eyes to tell what is gong on. ((Theresa wrote:

YES! I thought it was just me….McAfee is a big rip-off! It should not be rocket science to fix their worthless non-working programs. The box is also false advertising—”Real People. Real Help. For Free.” Only if you can find the # to call after your computer has totally been shut down by their program immediately after install…..DUH…How can a person use the “free” tech support when your computer is now frozen? Customer service recommends the website or using their pay techical support. Why would I pay to fix THEIR issues that THEY created?? Talk about job security!! & to think our government trusts these people…because that is what they use as a anti-virus program. I told customer service to take a hike, and that I would not be spending 39.99 MORE for their worthless product. It would really be nice to just boycott both the large internet security co’s. The computer and PC Magazines should not be so ready to endorse these products or the companies and have their icons placed onto the packaging to help boost the sales of these products.))

I work for the US Government, we don’t use any ant virus programs. None of them are secure. Instead we have a 2048bit encrypted router that only sends (cannot receive on most machines). We have 200+ PC’s where I work and only 1 PC can actually receive data. So before a web page is loaded it must pass through someone with physical hands and eyes to tell what is gong on.

]]> By: Bad Language / Amazing technical support and a call centre that calls http://www.badlanguage.net/mcafee-rip-off#comment-331299 Bad Language / Amazing technical support and a call centre that calls Wed, 19 Dec 2007 11:50:50 +0000 http://www.badlanguage.net/?p=371#comment-331299 [...] do this without any hope, of course. See earlier posts about my lamentable experience with McAfee and the City of Westminster, for example. What usually happens is that you get a 17-year old [...] [...] do this without any hope, of course. See earlier posts about my lamentable experience with McAfee and the City of Westminster, for example. What usually happens is that you get a 17-year old [...]

]]> By: Karen Mainz http://www.badlanguage.net/mcafee-rip-off#comment-330878 Karen Mainz Wed, 19 Dec 2007 02:21:17 +0000 http://www.badlanguage.net/?p=371#comment-330878 On August 2007 I paid $64.95 for virus protection from McAfee. On December 16,2007 my computer was infect with a serious problem. McAfee informed me that I must pay more to destroy the virus. I'm confused about this company, I believe it is a scam. I will spread the word about MCAFEE To all my customers. On August 2007 I paid $64.95 for virus protection from McAfee. On December 16,2007 my computer was infect with a serious problem. McAfee informed me that I must pay more to destroy the virus. I’m confused about this company, I believe it is a scam. I will spread the word about MCAFEE To all my customers.

]]> By: CN Yee http://www.badlanguage.net/mcafee-rip-off#comment-324062 CN Yee Fri, 07 Dec 2007 10:28:49 +0000 http://www.badlanguage.net/?p=371#comment-324062 I am going through a horror story with McAfee at present. This is how it goes. On Nov 12 I was charged for auto-renewal. I requested for refund, and cancellation of auto-renewal. I got my refund promptly, so I thought everything was OK. Then on 3 Dec I was being charged again!!! I wrote back a very angry letter and asked for refund again and for my account to be deleted. I got a reply today - assuring me that the auto-renewal is being removed, as well as my credit card details. I logged on to check - lo and behold - the auto-renewal status is still ON, as well my credit card details. I suffered exchange rate losses on each refund. I am seriously thinking of cancelling my credit card to prevent any further charges. This is a nightmare. This is my worst experience so far in terms of customer (dis)service. I am going through a horror story with McAfee at present. This is how it goes. On Nov 12 I was charged for auto-renewal. I requested for refund, and cancellation of auto-renewal. I got my refund promptly, so I thought everything was OK.

Then on 3 Dec I was being charged again!!! I wrote back a very angry letter and asked for refund again and for my account to be deleted. I got a reply today - assuring me that the auto-renewal is being removed, as well as my credit card details.

I logged on to check - lo and behold - the auto-renewal status is still ON, as well my credit card details.

I suffered exchange rate losses on each refund. I am seriously thinking of cancelling my credit card to prevent any further charges.

This is a nightmare. This is my worst experience so far in terms of customer (dis)service.

]]> By: natalie herman http://www.badlanguage.net/mcafee-rip-off#comment-316101 natalie herman Fri, 23 Nov 2007 19:13:46 +0000 http://www.badlanguage.net/?p=371#comment-316101 a balloon opened up above the McFee sigh, said push balloon for new security. since then I have nob been able to access anything. i play bridge on line & haven't been able to get this security off my pc. a balloon opened up above the McFee sigh, said push balloon for new security. since then I have nob been able to access anything. i play bridge on line & haven’t been able to get this security off my pc.

]]> By: Amanda B http://www.badlanguage.net/mcafee-rip-off#comment-314445 Amanda B Wed, 21 Nov 2007 14:43:23 +0000 http://www.badlanguage.net/?p=371#comment-314445 McAfee's so-called Tech-Support is the most apalling service I've encountered in years! Last Friday, after spending nearly 2 hours on numerous phone calls to their Customer Service group in the Phillipines (with "barely-English" speaking individuals) the only answer I found was that all supervisors were unavailable and attending a seminar. I was told to call back on Monday which lead to more frustrating and nonexistent support. As others have stated, attempts at using McAfee's online tech support is a circuitous route to NOWHERE! I've experienced every problem mentioned by others on this website. I'm going to make one more attempt at resolving this by leaning on Dell's support team. McAfee’s so-called Tech-Support is the most apalling service I’ve encountered in years! Last Friday, after spending nearly 2 hours on numerous phone calls to their Customer Service group in the Phillipines (with “barely-English” speaking individuals) the only answer I found was that all supervisors were unavailable and attending a seminar. I was told to call back on Monday which lead to more frustrating and nonexistent support.

As others have stated, attempts at using McAfee’s online tech support is a circuitous route to NOWHERE! I’ve experienced every problem mentioned by others on this website. I’m going to make one more attempt at resolving this by leaning on Dell’s support team.

]]> By: Dave http://www.badlanguage.net/mcafee-rip-off#comment-304975 Dave Fri, 09 Nov 2007 23:36:36 +0000 http://www.badlanguage.net/?p=371#comment-304975 McAfee has the absolute WORST response to technical issues that I have ever seen! Their upgrades are fillled with technical issues that are self-induced by their previous software versions, their chat line is a joke, and the phone reps can't solve the issues at ridiculous rates. Then, follow-up response from the service organization is "our next level of technical support will be required to solve this issue...WAIT 7-10 Days!" That has happened 3 times. I'm going NORTON!!! McAfee has the absolute WORST response to technical issues that I have ever seen! Their upgrades are fillled with technical issues that are self-induced by their previous software versions, their chat line is a joke, and the phone reps can’t solve the issues at ridiculous rates. Then, follow-up response from the service organization is “our next level of technical support will be required to solve this issue…WAIT 7-10 Days!” That has happened 3 times. I’m going NORTON!!!

]]> By: Robert Hayden http://www.badlanguage.net/mcafee-rip-off#comment-243614 Robert Hayden Wed, 26 Sep 2007 21:34:14 +0000 http://www.badlanguage.net/?p=371#comment-243614 1. "Solutions' listed in Virtual Technician do not work. 2. McAfee tends to "re-install" upon nearly every reboot delaying internet sign-on. 3. The Virtual Technician desktop icon only works once, then needs to be re-installed. 4. The On-Line Chat option for technical support does not have a "submit" button so you cannot use it. What does that tell you? 1. “Solutions’ listed in Virtual Technician do not work.
2. McAfee tends to “re-install” upon nearly every reboot delaying internet sign-on.
3. The Virtual Technician desktop icon only works once, then needs to be re-installed.
4. The On-Line Chat option for technical support does not have a “submit” button so you cannot use it. What does that tell you?

]]> By: Marie http://www.badlanguage.net/mcafee-rip-off#comment-220372 Marie Fri, 07 Sep 2007 07:12:01 +0000 http://www.badlanguage.net/?p=371#comment-220372 McAfee is the biggest pain in the universe. The only thing efficient about that organization is their ability to snatch cash. (automatic renewel). The recent McAfee reconfigeration has destroyed my computer. Every attempt to get someone in the "technical service group" has resulted in more problems. The tech people I had to deal with could ALMOST speak English and from the buck passing that ensued they know very little about their products or how to solve any malfunction. I have been in limbo since 08/07/2007. The McAfee problems have created problems with Microsoft software and AOL. I am at wits end. The last interface I had with them (this evening), I was advised that there is a pay for incident number that I should call for help. SCAM SCAM SCAM. These bums should be run out of business. McAfee is the biggest pain in the universe. The only thing efficient about that organization is their ability to snatch cash. (automatic renewel). The recent McAfee reconfigeration has destroyed my computer. Every attempt to get someone in the “technical service group” has resulted in more problems. The tech people I had to deal with could ALMOST speak English and from the buck passing that ensued they know very little about their products or how to solve any malfunction. I have been in limbo since 08/07/2007. The McAfee problems have created problems with Microsoft software and AOL. I am at wits end. The last interface I had with them (this evening), I was advised that there is a pay for incident number that I should call for help. SCAM SCAM SCAM. These bums should be run out of business.

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