Comments on: McAfee rip-off and so-called ‘customer service’ http://www.badlanguage.net/mcafee-rip-off Writing, marketing and technology Fri, 03 Feb 2012 05:56:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Larry http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-735220 Larry Sun, 12 Jun 2011 19:49:48 +0000 http://www.badlanguage.net/?p=371#comment-735220 Just bought and installed McAfee internet security 2011 3 user on the 1st. One of the three computers is on a constant reboot, another allows popups, antivirus 2011 etc. I have chatted with customer service three times since I installed their software. I get the same responses as they have certain answers to what you say from 1 to 0. When you get to 0 they ask if they helped. I threw a curve and asked one last question as I knew the names of the representatives were foreign. I said I can see by the names McAfee outsources and asked where they are based. The representative wrote back saying southern India. The only solution they have is to give them another $90.00 for them to fix what I already paid them to take care of. Never again with McAfee. Just bought and installed McAfee internet security 2011 3 user on the 1st. One of the three computers is on a constant reboot, another allows popups, antivirus 2011 etc. I have chatted with customer service three times since I installed their software. I get the same responses as they have certain answers to what you say from 1 to 0. When you get to 0 they ask if they helped. I threw a curve and asked one last question as I knew the names of the representatives were foreign. I said I can see by the names McAfee outsources and asked where they are based. The representative wrote back saying southern India. The only solution they have is to give them another $90.00 for them to fix what I already paid them to take care of. Never again with McAfee.

]]> By: Jase http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-734868 Jase Fri, 10 Jun 2011 00:47:59 +0000 http://www.badlanguage.net/?p=371#comment-734868 I have had nothing but trouble from McAfee for several years now. The very nice but totally incapable service centers in India are a huge issue. Basic communication and understanding of the problem is at the core. The most recent migration to MX Logic SaaS protection has now made a bad service issue unbearable since India has no clue about the new technology and even the local guys in Colorado want to blame someone else for the new problems. Refund request have to go to Philippines and of course they say that I am just beyond the time period to cancel my 2 year subscription but they will cancel the auto renewal. 5 months into a 2 yr contract but only one month since SaaS conversion and hours of time spent trying to get working and thousands of lost company dollars. False positives, missed spam everywhere, total legitimate blocked emails and the list goes on. The company size due to acquisitions and out-sourcing customer service has made McAfee a very bad choice. I have had nothing but trouble from McAfee for several years now. The very nice but totally incapable service centers in India are a huge issue. Basic communication and understanding of the problem is at the core. The most recent migration to MX Logic SaaS protection has now made a bad service issue unbearable since India has no clue about the new technology and even the local guys in Colorado want to blame someone else for the new problems. Refund request have to go to Philippines and of course they say that I am just beyond the time period to cancel my 2 year subscription but they will cancel the auto renewal. 5 months into a 2 yr contract but only one month since SaaS conversion and hours of time spent trying to get working and thousands of lost company dollars. False positives, missed spam everywhere, total legitimate blocked emails and the list goes on. The company size due to acquisitions and out-sourcing customer service has made McAfee a very bad choice.

]]> By: Terry http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-734499 Terry Tue, 07 Jun 2011 21:07:47 +0000 http://www.badlanguage.net/?p=371#comment-734499 I recently got an email saying I was automatically signed up fo a MACAFEE renewal and billed $79.99. All without my knowledge and approval. They said to cancel I had to turn off the automatic renewal within 30 days. However, I did that but it does not cancel the charge. To cancel the charge you have to call customer service. I only noticed I was still getting billed because I checked my credit card ststement on line. MACAFEE just made me a Norton Customer. MACAFEE can go fly a kite. I recently got an email saying I was automatically signed up fo a MACAFEE renewal and billed $79.99. All without my knowledge and approval. They said to cancel I had to turn off the automatic renewal within 30 days. However, I did that but it does not cancel the charge. To cancel the charge you have to call customer service. I only noticed I was still getting billed because I checked my credit card ststement on line. MACAFEE just made me a Norton Customer. MACAFEE can go fly a kite.

]]> By: Terry Goins http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-708503 Terry Goins Sat, 08 Jan 2011 20:02:52 +0000 http://www.badlanguage.net/?p=371#comment-708503 MACAFEE IS A RIPOFF! I USED THEIR SCAN AND EVERYDAY IT WOULD SAY NO VIRUSES DETECTED EVERYTHING SAFE! WELL WRONG I HAVE PLENTY VIRUSES AND WHEN I CALLED THEM THEY SAID THEY ARE GOOD OF DETECTING 99 PERCENT BUT 1 PERCENT MIGHT GET THROUGH! WELL THE 1 PERCENT WHICH MY COMPUTER HAS PLENTY VIRUSES MACAFEE WANTS TO CHARGE ME ANOTHER $89 WOW FOR REAL! DON'T PURCHASE THIS RIPOFF! MACAFEE IS A RIPOFF! I USED THEIR SCAN AND EVERYDAY IT WOULD SAY NO VIRUSES DETECTED EVERYTHING SAFE! WELL WRONG I HAVE PLENTY VIRUSES AND WHEN I CALLED THEM THEY SAID THEY ARE GOOD OF DETECTING 99 PERCENT BUT 1 PERCENT MIGHT GET THROUGH! WELL THE 1 PERCENT WHICH MY COMPUTER HAS PLENTY VIRUSES MACAFEE WANTS TO CHARGE ME ANOTHER $89 WOW FOR REAL! DON’T PURCHASE THIS RIPOFF!

]]> By: Nithin http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-708197 Nithin Fri, 07 Jan 2011 08:46:28 +0000 http://www.badlanguage.net/?p=371#comment-708197 Hello Matthew Stibbe, Just to inform you that McAfee Support process is out sourced to India and i was working with it. I have seen lots of customers going blind buying this dum anti virus with no proper support because of cost cutting the company decided to hire uneducated peoples and teach them how to do it. I under stand the problem you were facing but looking at all this. I just quit my job there. Kindly don buy McAfee and suffer my request for u. Thank you, Nithin.S Hello Matthew Stibbe, Just to inform you that McAfee
Support process is out sourced to India and i was working with it.
I have seen lots of customers going blind buying this dum anti
virus with no proper support because of cost cutting the company
decided to hire uneducated peoples and teach them how to do it. I
under stand the problem you were facing but looking at all this. I
just quit my job there. Kindly don buy McAfee and suffer my request
for u. Thank you, Nithin.S

]]> By: blake edwards http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-693933 blake edwards Fri, 29 Oct 2010 02:21:23 +0000 http://www.badlanguage.net/?p=371#comment-693933 Yes Mcafee auto renewal scam I was victim to this too. My anti virus cover expired with them on the 21st October 2010 but the credit card i used to purchase the software with them expired in August 2010. They sent me at least 10 emails to say that my credit card for auto renewal was going to expire before the 21st October 2010 and that i should supply them with my new card details to avoid interuption of the service. I did not do this as i did not require the service!! However the cheeky buggers assumed that the replacement card would have the same card number (normal) and guessed a new expiry date and charged me without my authorisation. Is this legal? I doubt it!! Yes Mcafee auto renewal scam

I was victim to this too. My anti virus cover expired with them on the 21st October 2010 but the credit card i used to purchase the software with them expired in August 2010. They sent me at least 10 emails to say that my credit card for auto renewal was going to expire before the 21st October 2010 and that i should supply them with my new card details to avoid interuption of the service.

I did not do this as i did not require the service!!

However the cheeky buggers assumed that the replacement card would have the same card number (normal) and guessed a new expiry date and charged me without my authorisation. Is this legal? I doubt it!!

]]> By: Deirdre O'Riordan http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-684147 Deirdre O'Riordan Sat, 25 Sep 2010 22:00:26 +0000 http://www.badlanguage.net/?p=371#comment-684147 Finally I have found a group of people who are just as disatisfied with McAfee as I am!! Approx 6 weeks ago I renewed my subscription and upgraded to their lates protection 'Suite' Since then I have sent 6 e-mails to 6 different individuals in their so called 'customer service' dept because each mail I send is answered by someone new!! 8 times I have been on the online tech support...my issue has been twice escalated to tier 2 and twice been escalated to tier 3...8 times they have uninstalled and reinstalled the product despite the fact that I have told each one of the tech agents that doing that will not rectify the problem, which is 24 hours after the product is installed, when I click on it to start it up all I get is a blank white rectangle in the middle of my screen. Also I placed all of my files from my past years work on my Doctorate in the McAfee vault which came as part of the 'Suite' but when they uninstalled the product they lost all my data which unfortunately I didnt have back up anywhere ( but that is another story!) I am at my wits end at this stage...all I want is someone who can speak an acceptable level of English and enough technical knowledge so that I can communicate my problem to them and maybe they will be able to find a solution!!! Is that too much to ask??? I am beyond furious at this stage...I tried Kaspersky but it seriously messed up my computer and I havent heard very good reports about Norton either so I am at a loss as to where to go from here with regard to adequate protection online. Finally I have found a group of people who are just as disatisfied with McAfee as I am!! Approx 6 weeks ago I renewed my subscription and upgraded to their lates protection ‘Suite’ Since then I have sent 6 e-mails to 6 different individuals in their so called ‘customer service’ dept because each mail I send is answered by someone new!! 8 times I have been on the online tech support…my issue has been twice escalated to tier 2 and twice been escalated to tier 3…8 times they have uninstalled and reinstalled the product despite the fact that I have told each one of the tech agents that doing that will not rectify the problem, which is 24 hours after the product is installed, when I click on it to start it up all I get is a blank white rectangle in the middle of my screen. Also I placed all of my files from my past years work on my Doctorate in the McAfee vault which came as part of the ‘Suite’ but when they uninstalled the product they lost all my data which unfortunately I didnt have back up anywhere ( but that is another story!) I am at my wits end at this stage…all I want is someone who can speak an acceptable level of English and enough technical knowledge so that I can communicate my problem to them and maybe they will be able to find a solution!!! Is that too much to ask??? I am beyond furious at this stage…I tried Kaspersky but it seriously messed up my computer and I havent heard very good reports about Norton either so I am at a loss as to where to go from here with regard to adequate protection online.

]]> By: jmdeur http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-672482 jmdeur Wed, 04 Aug 2010 19:28:29 +0000 http://www.badlanguage.net/?p=371#comment-672482 Well, I've had McAfee antivirus products installed on various systems for around 10 years. Up until today, they've worked - more or less. This morning I noticed that one machine was really chugging away - one CPU was at 100% and temperatures had risen to pretty high levels - 100 C at this CPU's location in the box. I shut down Powerpoint - which usually drives this machine crazy like this, but no effect. So, I shut down everything - still nothing, so I started task manager and saw the McAfee Total Protection Service (or whatever its called) was the problem. I tried to open its console, but it wouldn't open. I rebooted the machine, but TPS was still hogging resources and heating things up to unreasonable levels. I called McAfee gold label (or whatever they call it) support and after 30 minutes talked to some guy who spoke broken English who explained that there was some new bug that they were working to fix and it would automatically (presumably through the auto update feature) fix itself. Since my head was hurting from talking to this guy, I signed off. After a few minutes, I decided it might be a good idea to shut TPS off before it fried something (no worries about protection, as McAfee site advisor told me that I wasn't being protected by the runaway TPS anyway), so I called tech support again. After another half-hour, some other technician gave me a command to terminate TPS (not prevent it loading like I'd asked, so his comprehension of English matched his speaking ability of it - okay, my English isnt' most good either. I fired off this command - after about 30 minutes I gave up watching it and left for an appointment. Four hours later I came back to see a message that the command had given up and that it was unsuccessful in shutting down TPS. So, another call to support - after 30 minutes, a tech answered and immediately hung up. Another call and after 30 minutes on hold - I hung up. I finally took matters into my own hands and launched task manager and started shutting off McAfee things until TPS stopped. Temps dropped to normal immediately, and CPU utilization dropped to 3%. Now, I have to go find a replacement for this crappy piece of software - oh, McAfee you can refund my subscription and repay me for the two hours of my time that you wasted today. I know, I'm also going to buy a parka for the cold wave that's going to hit tomorrow (it's currently 95 outside) Well, I’ve had McAfee antivirus products installed on various systems for around 10 years. Up until today, they’ve worked – more or less. This morning I noticed that one machine was really chugging away – one CPU was at 100% and temperatures had risen to pretty high levels – 100 C at this CPU’s location in the box. I shut down Powerpoint – which usually drives this machine crazy like this, but no effect. So, I shut down everything – still nothing, so I started task manager and saw the McAfee Total Protection Service (or whatever its called) was the problem. I tried to open its console, but it wouldn’t open. I rebooted the machine, but TPS was still hogging resources and heating things up to unreasonable levels. I called McAfee gold label (or whatever they call it) support and after 30 minutes talked to some guy who spoke broken English who explained that there was some new bug that they were working to fix and it would automatically (presumably through the auto update feature) fix itself. Since my head was hurting from talking to this guy, I signed off. After a few minutes, I decided it might be a good idea to shut TPS off before it fried something (no worries about protection, as McAfee site advisor told me that I wasn’t being protected by the runaway TPS anyway), so I called tech support again. After another half-hour, some other technician gave me a command to terminate TPS (not prevent it loading like I’d asked, so his comprehension of English matched his speaking ability of it – okay, my English isnt’ most good either. I fired off this command – after about 30 minutes I gave up watching it and left for an appointment. Four hours later I came back to see a message that the command had given up and that it was unsuccessful in shutting down TPS. So, another call to support – after 30 minutes, a tech answered and immediately hung up. Another call and after 30 minutes on hold – I hung up. I finally took matters into my own hands and launched task manager and started shutting off McAfee things until TPS stopped. Temps dropped to normal immediately, and CPU utilization dropped to 3%. Now, I have to go find a replacement for this crappy piece of software – oh, McAfee you can refund my subscription and repay me for the two hours of my time that you wasted today. I know, I’m also going to buy a parka for the cold wave that’s going to hit tomorrow (it’s currently 95 outside)

]]> By: barbara http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-659932 barbara Sat, 08 May 2010 21:54:51 +0000 http://www.badlanguage.net/?p=371#comment-659932 I was ripoff by mcafee. I have a budget acer computer with a dial up connection. We live in the country and satellite is to expense at this point. My antivirus software was expiring so I decide to try mcafee. They took my money and sent me a link to download the software. It would not download. I tried to contact them and receive no response to an email. When I finally did they said that it had been over 30 days and they will not send me a refund. BIG RIPOFF. I will never buy a mcafee product or a computer that has mcafee I was ripoff by mcafee. I have a budget acer computer with
a dial up connection. We live in the country and satellite is to
expense at this point. My antivirus software was expiring so
I decide to try mcafee. They took my money and sent me a link to
download the software. It would not download. I tried to contact
them and receive no response to an email. When I finally did they
said that it had been over 30 days and they will not send me a
refund. BIG RIPOFF. I will never buy a mcafee product or a
computer that has mcafee

]]> By: Matthew Stibbe http://www.badlanguage.net/mcafee-rip-off/comment-page-1#comment-656664 Matthew Stibbe Wed, 14 Apr 2010 06:32:04 +0000 http://www.badlanguage.net/?p=371#comment-656664 It's really annoying isn't it. Lots of my friends and family have these big bloatware security suites on their computer which are really intrusive and take up lots of memory. I have a much more discrete corporate-focused anti-virus/spyware program which doesn't get in the way at all and costs a lot less. I don't have to deal with McAfee who have let me down several times with technical support (not just for A/V but also for an online crypto key recovery service for which they took three payments without actually renewing the service). You're better off with someone else but I'm sorry you have had to do so much travel to get there. It’s really annoying isn’t it. Lots of my friends and family have these big bloatware security suites on their computer which are really intrusive and take up lots of memory. I have a much more discrete corporate-focused anti-virus/spyware program which doesn’t get in the way at all and costs a lot less. I don’t have to deal with McAfee who have let me down several times with technical support (not just for A/V but also for an online crypto key recovery service for which they took three payments without actually renewing the service). You’re better off with someone else but I’m sorry you have had to do so much travel to get there.

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