Comments on: LinkedIn is broken. Where’s the trust? http://www.badlanguage.net/linkedin-is-broken-wheres-the-trust Writing, marketing and technology Fri, 03 Feb 2012 05:56:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Guy Rintoul http://www.badlanguage.net/linkedin-is-broken-wheres-the-trust/comment-page-1#comment-20118 Guy Rintoul Sat, 16 Dec 2006 03:14:44 +0000 http://www.badlanguage.net/?p=175#comment-20118 I'm currently finding out that LinkedIn's customer service is appalling. They've overcharged me for an extra subscription I didn't ask for, and haven't acknowledged receiving any e-mails from me despite me sending them SIX - three using the online contact form and three to cs@linkedin.com. Judging by what a Google search turns up, LinkedIn ignoring e-mails is nothing unusual either, even though they guarantee premium members (which I was and still am) next-day customer service turnaround. I've taken my complaint to the authorities in the UK who are going to try and do something about it (if I'm covered under UK law) and if not they'll put me in touch with the authorities in the US... I fully intend to take it as far as necessary to get my money back. It's not even like it's very much, $50 or so, but it's the principle!! I don't suppose you're able to give me the address of that individual contact? I’m currently finding out that LinkedIn’s customer service is appalling. They’ve overcharged me for an extra subscription I didn’t ask for, and haven’t acknowledged receiving any e-mails from me despite me sending them SIX – three using the online contact form and three to cs@linkedin.com. Judging by what a Google search turns up, LinkedIn ignoring e-mails is nothing unusual either, even though they guarantee premium members (which I was and still am) next-day customer service turnaround.

I’ve taken my complaint to the authorities in the UK who are going to try and do something about it (if I’m covered under UK law) and if not they’ll put me in touch with the authorities in the US… I fully intend to take it as far as necessary to get my money back. It’s not even like it’s very much, $50 or so, but it’s the principle!!

I don’t suppose you’re able to give me the address of that individual contact?

]]> By: bret http://www.badlanguage.net/linkedin-is-broken-wheres-the-trust/comment-page-1#comment-16605 bret Tue, 05 Dec 2006 02:42:55 +0000 http://www.badlanguage.net/?p=175#comment-16605 Perhaps this is new. There's a link on the connections page: http://www.linkedin.com/connections far right, bottom: Remove Connections allows you to instantly remove connections. -b Perhaps this is new. There’s a link on the connections page:
http://www.linkedin.com/connections

far right, bottom:
Remove Connections

allows you to instantly remove connections.

-b

]]> By: Matthew Stibbe http://www.badlanguage.net/linkedin-is-broken-wheres-the-trust/comment-page-1#comment-274 Matthew Stibbe Thu, 22 Jun 2006 20:02:40 +0000 http://www.badlanguage.net/?p=175#comment-274 I was very pleased to get a reply from Konstantin. He responded to my blog post (I got a longer message by email) very quickly. The curious thing is that I did use the online form he mentioned to request that a contact be removed from my list. In fact I've done it three times - the first time at least a week ago and most recently this morning before I got his message. At the very least, when someone submits a technical support ticket they should get some kind of email response. If I had had an email that said 'you're not a subscriber so it'll take three days to deal with this request - but we're on it' I wouldn't have written this post. However, I'll give it another few days to see if the contact is eventually removed. I'd rather not quit LinkedIn unless I have to. I was very pleased to get a reply from Konstantin. He responded to my blog post (I got a longer message by email) very quickly.

The curious thing is that I did use the online form he mentioned to request that a contact be removed from my list. In fact I’ve done it three times – the first time at least a week ago and most recently this morning before I got his message.

At the very least, when someone submits a technical support ticket they should get some kind of email response. If I had had an email that said ‘you’re not a subscriber so it’ll take three days to deal with this request – but we’re on it’ I wouldn’t have written this post.

However, I’ll give it another few days to see if the contact is eventually removed. I’d rather not quit LinkedIn unless I have to.

]]> By: Konstantin Guericke http://www.badlanguage.net/linkedin-is-broken-wheres-the-trust/comment-page-1#comment-273 Konstantin Guericke Thu, 22 Jun 2006 19:52:29 +0000 http://www.badlanguage.net/?p=175#comment-273 When you contact contact customer service, the option to disconnect is the first option on the list: http://www.linkedin.com/feedback?displayContactCustomerServiceFeedback= This is also the form via which you close your account and remove your personal information completely. You get to this form directly from the main customer service area, which is linked from virtually every page on LinkedIn via the navigation footer. -Konstantin LinkedIn Co-Founder www.linkedin.com/in/konstantin When you contact contact customer service, the option to disconnect is the first option on the list:
http://www.linkedin.com/feedback?displayContactCustomerServiceFeedback=
This is also the form via which you close your account and remove your personal information completely. You get to this form directly from the main customer service area, which is linked from virtually every page on LinkedIn via the navigation footer.

-Konstantin
LinkedIn Co-Founder
http://www.linkedin.com/in/konstantin

]]> By: Matthew Stibbe http://www.badlanguage.net/linkedin-is-broken-wheres-the-trust/comment-page-1#comment-271 Matthew Stibbe Thu, 22 Jun 2006 15:39:37 +0000 http://www.badlanguage.net/?p=175#comment-271 I agree. There's an obvious parallel between MLM and social networking sites. Although I am against it myself for personal reasons, my post wasn't specifically about MLM, more about how LinkedIn's software and customer service is failing. They hold our data and our reputation and ask us to trust them but don't actually live up to that trust. I agree. There’s an obvious parallel between MLM and social networking sites. Although I am against it myself for personal reasons, my post wasn’t specifically about MLM, more about how LinkedIn’s software and customer service is failing. They hold our data and our reputation and ask us to trust them but don’t actually live up to that trust.

]]> By: Paul Reilly http://www.badlanguage.net/linkedin-is-broken-wheres-the-trust/comment-page-1#comment-270 Paul Reilly Thu, 22 Jun 2006 15:29:14 +0000 http://www.badlanguage.net/?p=175#comment-270 I imagine most social networking sites will be overrun by Multi Level Marketers, looking to expand their prospect lists. MLM (AKA Network Marketing) and social networks are a perfect combination and provide an unlimited resource to be exploited. I do agree with you however, there should be a feature to break the connection in such cases. Paul Reilly I imagine most social networking sites will be overrun by Multi Level Marketers, looking to expand their prospect lists. MLM (AKA Network Marketing) and social networks are a perfect combination and provide an unlimited resource to be exploited. I do agree with you however, there should be a feature to break the connection in such cases.

Paul Reilly

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