After last year’s Xbox 360 debacle, I have to report that Amazon UK has really done the right thing today. I ordered a memory stick to run on my Vista PC as a ReadyBoost cache. It was supposed to arrive on Saturday morning by Special Delivery but didn’t. The Post Office claim that it did but can’t provide a signature or proof of delivery.
I went to Amazon UK’s contact us page and clicked the button to get a call back. They rang immediately and I pressed 8 to speak to a person. After a couple of rings, a woman answered, refunded the special delivery charge and placed a new order on the system to be delivered tomorrow. It took less than four minutes.
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oh wow! But then again I’ve only had good experiences with Amazon (.com in that case) (like re-sending a bunch of books the local DHL had ‘lost’ & delivered after 2 months…)
For the last three years or so, I’ve bought almost everything I need from Amazon. In that time I’ve only had to call customer service once. And the rep there fixed my problem in less than five minutes.