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Business clichés you love to hate

by Matthew Stibbe on April 15, 2009

Angry woman screaming about business cliches BBC Magazine has a great list of 50 buzz phrases to avoid, including:

  • Going forward
  • Touch base
  • Low-hanging fruit
  • Pre-plan
  • Granularity
  • Anything 2.0
  • Drill down

Plus I heard a new one the other day (from two different sources): “socialise” meaning to share an idea with colleagues and see what they think. Or perhaps I should say “run it up the flag pole and see who salutes it.”

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{ 3 trackbacks }

Ballywick copywriting blog
April 24, 2009 at 11:18 am
peter dunkley .. the blog thereof .. » Blog Archive » Business clichés are bad - but is philosophy any better?
June 2, 2009 at 3:41 pm
Illiterate Bingo – Friday Business Board Games | Ballywick
June 17, 2010 at 8:04 am

{ 22 comments… read them below or add one }

Peter Cooper April 15, 2009 at 3:44 pm

Hi Matthew – haven’t touched base for a while! Just wanted to say that going forward, you should drill down on more posts that target low-hanging fruit like this.

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TC/Copywriter Underground April 15, 2009 at 4:03 pm

C’mon – without cliches, hype, corporatespeak and consultant “doubleplusgood” buzzwords, commerce as we know it would grind to a halt while most of us searched for new words to justify our existences.

I myself am about to sit down to a value-added, low-hanging, Web-2.0 conversant, granular conversation on the phone. Don’t try to stop me.

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CD April 15, 2009 at 10:12 pm

JSML.

Job Security Markup Language.

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Matthew Stibbe April 16, 2009 at 7:25 am

Very good! :)

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Lauren April 16, 2009 at 6:16 am

You forgot the absolute worst of all: ‘deliverables!’

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Nick April 16, 2009 at 4:38 pm

My phobia is ‘traction’ – unless in the context of a Land Rover :)

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Honza April 17, 2009 at 9:29 am

I’ve got two major clichés that I hate, and those are “proactive” and “reaching out to the consumers.” If someone says that their “brand has developed a proactive outreach,” I’m ready to kill…

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Matthew Stibbe April 19, 2009 at 10:47 am

Absolutely. And sometimes it’s so easy to slip into using them. I’ve noticed myself using the dread word ‘Solutions’ recently. Ouch!

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Matthew Stibbe April 19, 2009 at 11:38 am

Testing comment replies.

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Clare Lynch April 29, 2009 at 4:47 pm

I’ve heard that “visibility” is doing the rounds in a certain consultancy.

“Did they have visibility on that?” means “Did they get a chance to see it?” (in other words, “Were they copied in on the email?”)

Corporate AND blame-surferish – nasty!

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Matthew Stibbe May 4, 2009 at 7:09 am

Yes, ‘visibility’ is another classic. Thanks for sharing!

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Owen Lystrup May 17, 2009 at 12:04 pm

A while back I wrote a very similar post on this same topic. A few days later I received a “talking to” because many of the individuals in my PR firm regularly used the terms I highlighted.

Needless to say, I don’t work there any longer.

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Matthew Stibbe May 17, 2009 at 2:37 pm

Luckily I work for a boss who agrees with me 100% on everything I say! :-) But seriously, your former employees were idiots.

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Peter Dunkley June 2, 2009 at 3:22 pm

You’ve missed a good few here. One that I’m finding most irritating at the moment is ‘transparency’ – “we’re building transparency into our customer experience”. I used to like ‘counselling’ as a nicer word for boll***ing…

In the mad days of the dot.com boom a particular favourite was ‘ecosystem’ – “your products exist as part of an ecosystem. By defining and decomposing the various business architectures contained within this ecosystem we can identify opportunities to monetarise…” Classic….

I like the blog – my first time here!

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Martin June 27, 2009 at 5:33 pm

How about ………….. leverage?

Jeeezzzz – gets me everytime.

Mind you, it’s fun making them up. Reckon I could get any traction on ‘ecollaborative’- my new would be buzz phrase?

Like Peter, my first time here too – enjoying it a lot.

Nice one Matthew

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Josh June 29, 2009 at 10:21 pm

This one is similar to the “visibility” example cited above. “The optics are off” means “it looks bad.”

I heard this when the CEO was reviewing balanced scorecard targets that he deemed too lax.

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Jenny Richards July 20, 2009 at 12:48 pm

What about the overuse of “passion”? For Pete’s sake I just want people to get enthusiastic about an idea, I don’t need them to sleep with it!

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Matthew Stibbe July 20, 2009 at 5:34 pm

Hi Jenny,

I couldn’t agree more. I hate “passion” with a passion. There are so many other good words for commitment, enthusiasm, dedication, joy, excitement etc. Yet businesses seem to think that passion is the only word they can use. Especially in the context of people or business plans. Yuck.

Matthew

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Martin July 23, 2009 at 12:41 pm

Couldn’t resist this re Passion Victims

Also presented as a video, as ……..it’s easier than actually reading anything ;-)

David Mitchell takes a position too :-) vid http://www.guardian.co.uk/commentisfree/interactive/2009/apr/30/advertising

Love it.

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Justin August 9, 2009 at 4:28 pm

Two more that just get my blood boiling are “task force” and “strategic plan/planning”. For the love of god, you’re not about to take down a major crime boss at his mansion! You’re just getting a bunch of people together to talk!

Oh, and how can we forget “master plan”? This one floors me every time I hear it. No one can tell you what a master plan is, it’s just a vague concept that whenever said, people just smile and nod in agreement as if it’s as understandable as the words “German Shepard”.

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William November 3, 2009 at 9:49 am

I know I am a few months late here, but a few that are on the hot plate at my place of work:

1) Questions or ideas not immediately relevant to a discussion are put into “the parking lot”.
2) Ideas that are too broad to meet specific needs are criticized for taking a “peanut butter approach”
3) Projects that need to be implemented quickly need the team to use the “hurry up offense”
4) and my all time cringer, rather than “being on the same page”, we need to “sing from the same hymn sheet”….

Yargh.

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Matthew Stibbe November 3, 2009 at 10:05 am

@William I couldn’t agree more. I get very cross when I hear people warn about ‘boiling the ocean’. Another cliche that should be obliterated.

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