Comments on: Amazing technical support and a call centre that calls

By: Matthew Stibbe

Matthew Stibbe — Sat, 10 May 2008 08:44:57 +0000

Wayne has had a real problem with HP. I guess one sample, either good or bad, doesn’t make good science. One small point that’s worth making, though, is the whole thing about overseas call centres. Personally, I have no problem with this. If wage rate arbitrage means that companies can provide more support for the same money or the ability to provide follow-the-sun support means that companies want to put call centres overseas, that’s fine by me. Personally, I don’t find Indian accents and idiom difficult.

By: Wayne Carpenter

Wayne Carpenter — Thu, 08 May 2008 18:42:04 +0000

I wanted to mention that I have had very bad experiences with HP technical support. It is a RARE experience when I am able to speak to someone who really knows how the equipment works and how to troubleshoot it in a proper way. This is concerning their laptops and printers.

Another problem is talking to someone in India who you can perhaps barely hear and English is not their native language.

Since I have a background in electronics and have done troubleshooting myself on somewhat complex equipment, it can be quite apparent when the support person is lacking in knowledge and troubleshooting skills.

Since I have escalated issues to Case Managers and even sometimes get “blown off” by them, I suggest that HP is not the manufacturer to buy equipment from.

By: Computer And Network Support

Computer And Network Support — Mon, 10 Mar 2008 19:18:18 +0000

Network Support London UK Network Installation UK London Computer Network Support IT Support London…

In this time and age when the business is moving out of the boundaries of brick and mortar infrastructure to the paradigms of online commerce, computer networks are integral part of the system more so in the fiercely growing economies like UK….

By: Bad Language / Writing tools: a good laptop

Bad Language / Writing tools: a good laptop — Sat, 19 Jan 2008 00:01:11 +0000

[...] is not installed by default and there is no documentation to tell you how to get it (but HP’s technical support is excellent and pointed me in the right [...]

By: Ken Bradley

Ken Bradley — Thu, 27 Dec 2007 00:14:41 +0000

I am glad to learn of another highly satisfied HP customer. Non better than HP
They have had this first class service in practice for at least ten years of my experience but the worst are Orange, Dell and E-Bay sellers

Cingratulations to HP First Class service and Products.

By: Aaron Stanley

Aaron Stanley — Wed, 26 Dec 2007 23:03:00 +0000

Verizon needs to take a page from their book. So does Time Warner Cable. (I use Vonage for no other reason than I don’t have to deal with Verizon.)

It’s good to know SOMEONE is doing it right!

By: David Szpunar

David Szpunar — Fri, 21 Dec 2007 03:28:37 +0000

HP must be the go-to place for tech support these days, as I had equally as excellent service on my (lifetime warrantied) HP ProCurve network switch that I just wrote about HP’s customer support two days ago! I had to call Dell yesterday. They got the job done, but it was a lot more effort and a bit of frustration, although less than is usual for Dell. Go HP!

By: Shama Hyder

Shama Hyder — Thu, 20 Dec 2007 04:12:08 +0000

Glad to hear your printer issue got fixed. Now if only T-Mobile stepped up their tech support…